Ship & Run — Deployment and Operations — the silo this document lives in. Zoom out for context; the map places every document.

Support FAQ & Known Issues

Template note — Step 115, Business Manager. This page is the living document for that work: fill it in as the task runs and keep it current. Delete this note when the document is real.

C4 position: Supplementary - Operations. The running system in production: known issues, escalation, hotfix/rollback.

FAQ

[Question players will actually ask]

[Answer, short and honest.]

Known issues

Escalation path

[Where players report problems, who triages, response-time target, when a hotfix is justified.]

Rollback / hotfix policy

[What triggers a rollback vs a hotfix, and who decides.]